Frequently asked questions
The questions business owners ask us most. Can't find yours? Email hello@deepvision.sg.
Service and packages
What does Deepvision do?
We're a Singapore team that runs growth for small businesses: monthly videos and posts, ad creatives and campaigns, your website, and an AI sales assistant to answer enquiries. Our team does the work, with AI tools in the mix.
How do the three packages differ?
Essential (S$899/mo): 4 pieces of content a month, up to 3 channels, a landing page and basic WhatsApp auto-replies. No ads. Growth (S$1,499/mo): 8 pieces, 5 channels, a professional marketing website, ad creatives with campaign support, and an assistant with a knowledge base, customer tags and follow-ups. Premium (S$2,899/mo): 16 pieces, 8 channels, an advanced website, ongoing creative updates, and CRM support for the assistant.
PricingHow long is the contract, and how do I pay?
Every package is a 12-month agreement, paid monthly or annually. Pay annually upfront and you also get your own website.
Costs
Is there a setup fee?
No. Building the site, setting up the assistant, loading its knowledge base and going live are all covered by the monthly fee.
Is ad spend included?
No. We make the creatives and help run the campaigns; you pay Meta, Google or TikTok directly. The money never passes through us.
What costs extra?
Prices are in SGD and include GST. Development outside your package is quoted first. If you need a different mix, we can put together a custom package.
Results
How do I know it's working?
Every month, we go over your leads and revenue with you.
Do you guarantee growth?
No. What we commit to is delivering your package and showing you how leads and revenue move.
AI sales assistant
Does the assistant replace my salespeople?
No, it saves them time. The assistant sends the first reply, finds out what the customer needs and books a time, then passes interested leads to your team to close.
Does it reply outside business hours?
Yes. Messages that come in at night or on weekends still get a first reply from the assistant. Anything that needs a person waits for your team with a summary.
Does it speak Chinese?
Yes. It replies to customers in English or Chinese.
Which channels does it work on?
WhatsApp for now, connected through Meta's official WhatsApp Cloud API.
What happens when a customer asks something it shouldn't answer?
It recognises those topics, such as specific financial advice, stops, and passes you the full conversation with a summary. You or a licensed adviser take it from there.
Data and compliance
Does the assistant give financial or product advice?
No. It only explains product categories. It never recommends a specific product or does a needs analysis, which keeps it outside MAS regulated advice. Every outgoing message passes a compliance check first.
How is customer data handled?
Customer data is handled under Singapore's PDPA. Every conversation is logged in a record that can't be edited, and each account's data is kept separate.