Glossary
Plain-language definitions of the terms behind AI sales agents and compliant lead qualification.
- AI sales agent
- An AI sales agent is software that holds real sales conversations with leads — answering questions, qualifying interest, and booking meetings — instead of a person doing it manually. Revenue Funnel is an AI sales agent that works on WhatsApp. Learn more →
- WhatsApp lead qualification
- WhatsApp lead qualification is the process of determining, through a WhatsApp conversation, whether an inbound enquiry is a genuine prospect worth a salesperson's time — based on need, intent, and fit. Learn more →
- Lead qualification
- Lead qualification is deciding which inbound enquiries are worth pursuing. It separates ready-to-buy prospects from browsers so sales teams spend their time where it converts. Learn more →
- Human handoff
- Human handoff is the moment an AI agent passes a conversation to a person — with full context and a summary — when the lead is qualified or the topic requires a licensed human. Revenue Funnel hands off on regulated triggers. Learn more →
- PDPA (Personal Data Protection Act)
- Singapore's PDPA governs how organisations collect, use, and disclose personal data. Revenue Funnel is consent-first: it captures PDPA consent before any lead data is used or sent to the AI. Learn more →
- MAS regulated advice
- Under MAS rules, recommending specific financial products or giving tailored financial advice is regulated activity. Revenue Funnel stays on the education side of this line and never gives regulated advice — a compliance guardrail enforces it. Learn more →
- SDR (Sales Development Representative)
- An SDR qualifies inbound and outbound leads before passing them to closers. Revenue Funnel automates the SDR's instant first response and qualification work on WhatsApp, around the clock. Learn more →
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