Glossary
Plain-language definitions of the terms behind AI sales assistants and compliant lead qualification.
- AI sales assistant
- An AI sales assistant is software that holds real sales conversations with leads: answering questions, qualifying interest and booking meetings, instead of a person doing it by hand. Deepvision's AI sales assistant runs on WhatsApp. Learn more →
- WhatsApp lead qualification
- WhatsApp lead qualification is the process of determining, through a WhatsApp conversation, whether an inbound enquiry is a genuine prospect worth a salesperson's time — based on need, intent, and fit. Learn more →
- Lead qualification
- Lead qualification is deciding which inbound enquiries are worth pursuing. It separates ready-to-buy prospects from browsers so sales teams spend their time where it converts. Learn more →
- Human handoff
- Human handoff is the moment a sales assistant passes a conversation to a person, with full context and a summary, when the lead is qualified or the topic needs a licensed human. The AI sales assistant hands off when a regulated topic comes up. Learn more →
- PDPA (Personal Data Protection Act)
- Singapore's PDPA governs how organisations collect, use, and disclose personal data. Lead data is handled under Singapore's PDPA. Learn more →
- MAS regulated advice
- Under MAS rules, recommending specific financial products or giving tailored financial advice is regulated activity. The AI sales assistant stays on the education side of this line and never gives regulated advice — a compliance guardrail enforces it. Learn more →
- SDR (Sales Development Representative)
- An SDR qualifies inbound and outbound leads before passing them to closers. The AI sales assistant can handle an SDR's first reply and initial qualification on WhatsApp. Learn more →
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